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Customer Success Specialist

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2015Company SiteLinkedIn

Location

United States

Posted

6 days ago

Salary

Not specified

Bachelor Degree2 yrs expEnglish

Job Description

• Own Your Portfolio: Act as the primary point of contact for a dedicated group of 500+ customers, helping them navigate our platform and achieve their goals. • Support and; Guide: Be the go-to expert for inbound inquiries, providing timely, creative solutions and celebrating customer wins. • Proactive Success: Monitor engagement signals to identify and reach out to accounts that would benefit from your guidance. • Strategic Triage: Support the broader CSM team by resolving foundational inquiries, ensuring every customer receives a fast and helpful response. • Renewal Coordination: Assist in team-wide renewal quote preparation and operational workflows to ensure a seamless experience. • Growth Operations: Identify and document expansion opportunities within Salesforce to help drive team-wide growth. • AI-Enabled Efficiency: Leverage internal systems and AI tools to manage customer engagement effectively at scale. • Special Projects: Support the Director of Customer Success with other project needs as they arise.

Job Requirements

  • 2 - 4 years work experience with 2+ years of experience in customer success or customer facing role, ideally in a SaaS or High Technology environment.
  • Outgoing and friendly with exceptional written and verbal communication skills.
  • An organized, detail-oriented, and execution-focused mindset.
  • Comfortable in a fast paced, high volume, high growth and goal-oriented environment.
  • Positive outlook and customer service oriented, great team player.
  • Comfort managing multiple priorities and accounts simultaneously.
  • Bachelor’s Degree and minimum GPA of 3.6 (transcripts required).
  • Experience with Salesforce or similar customer success tools is preferred.

Benefits

  • Career Growth: We provide a structured path with mentorship to help you transition into a Customer Success Manager role in a welcoming, friendly and supportive team environment.
  • Fast-Paced Learning: You’ll get a front-row seat to the SaaS industry, learning how to manage a business and drive customer value from day one.

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