• Lead the planning, coordination, and execution of multiple related projects within a program portfolio • Establish program governance, delivery frameworks, and reporting standards • Manage cross-functional teams including business stakeholders, technology teams, vendors, and project managers • Track progress across initiatives and ensure alignment with strategic objectives • Identify risks, dependencies, and conflicts across projects and coordinate mitigation strategies • Serve as the escalation point for program-level issues or blockers • Define program scope, objectives, milestones, and success metrics • Develop and maintain program roadmaps and integrated project timelines • Coordinate project managers and delivery teams to ensure consistent execution across initiatives • Monitor program performance including schedule, budget, quality, and stakeholder satisfaction • Ensure program deliverables align with business priorities and enterprise architecture standards • Act as the primary liaison between business units and technology delivery teams • Translate business requirements into coordinated project plans • Ensure technology initiatives support operational goals and long-term strategy • Facilitate workshops, planning sessions, and stakeholder meetings • Coordinate system changes, process improvements, and technology rollouts across departments • Ensure program activities follow enterprise governance standards and project management frameworks • Support internal audits, regulatory reviews, and governance committees where applicable • Ensure compliance with IT security policies, change management processes, and architecture standards • Support program and department budgeting, forecasting, and cost tracking • Coordinate resource allocation across projects and teams • Track program benefits realization and ROI where applicable • Provide regular program updates to executive leadership and key stakeholders • Prepare dashboards, presentations, and program status reports • Communicate roadmap changes, risks, and major milestones • Promote transparency and alignment across business and technology teams