• Strategic Account Managers are responsible for managing medium to large customers with annual spend of $100k - $500k. They own the commercial relationship by focusing on retaining and growing a portfolio of approximately 20-30 accounts, ultimately driving increased revenue and delivering marketing and sales success for their customers. • Work harmoniously with their appointed Customer Success Manager(s) as they are aligned to CSM(s) to support their book of customers jointly. • Develop and expand into cross-functional relationships across several customer departments to build value and interest for each role. • Manage contracts, negotiations, billing, legal, and financial questions internally and externally for the customer relating to their relationship and agreement with AdRoll ABM. • Work collaboratively with the new business and onboarding teams to ensure a frictionless and standardized new customer experience. • Develop relationships internally to advise and improve processes and support our customers more effectively and efficiently including: Customer Success, Product, Finance, Revenue Operations, and Legal.