• Oversee the delivery of payroll and financial operations, including payments, to ensure accuracy, timeliness, and client satisfaction. • Streamline processes to improve efficiency and service quality. • Leverage technology and automation to scale operations and enhance customer experiences. • Monitor and optimize KPIs to achieve and exceed operational goals. • Own fiduciary oversight of all payroll funds, ensuring proper segregation, secure movement, accurate funding, and daily reconciliations to protect client and company assets. • Ensure timely and compliant payroll tax filings and remittances across all federal, state, and local jurisdictions, including year-end reporting and regulatory documentation. • Establish and maintain strong internal controls, including segregation of duties, approval workflows, and reconciliation processes to safeguard financial integrity. • Oversee payroll-related financial reporting, ensuring accurate general ledger alignment, liability tracking, accrual validation, and audit readiness. • Lead regulatory response and issue resolution, serving as the executive escalation point for tax authority notices, compliance matters, and financial discrepancies. • Implement risk mitigation frameworks to prevent funding errors, compliance failures, and financial exposure, while ensuring operational scalability and audit compliance. • Ensure full compliance with federal, state, and local regulations related to payroll, tax, and financial transactions, including IRS and Department of Labor requirements. • Lead internal and external audits, assessing and mitigating risks to maintain operational integrity. • Stay updated on regulatory changes and adjust policies and procedures accordingly. • Act as the primary liaison for audits and regulatory reviews. • Develop and deliver training programs to promote compliance awareness across the organization. • Collaborate with the executive team to define and execute strategic initiatives aligned with company objectives. • Identify market trends to enhance service offerings and expand the client base. • Drive initiatives focused on cost management, scalability, and profitability. • Build and maintain strong client relationships, ensuring transparency and compliance in service delivery. • Establish and manage vendor partnerships to enhance operational efficiency and meet regulatory standards. • Lead and mentor a high-performing team, fostering a culture of accountability and continuous improvement. • Recruit, train, and develop talent to meet current and future business needs. • Promote collaboration across departments to drive innovation and operational excellence.