Ludicrum
A company specializing in iGaming solutions and services.
Junior Account Manager
Location
United States
Posted
46 days ago
Salary
Not specified
MalayChineseEnglish
Job Description
• Support the development and maintenance of relationships with VIP clients
• Respond promptly to client inquiries and concerns, ensuring a positive experience
• Proactively engage with clients to understand their needs and gather feedback
• Help maintain high levels of client satisfaction, retention, and loyalty
• Assist with administrative tasks such as maintaining accurate client records and documentation
• Support data tracking and analysis related to client satisfaction and performance
• Collaborate with internal teams to align on client objectives and expectations
• Assist senior account managers with ongoing tasks and projects
Job Requirements
- Native-level language skills in either Bahasa Malaysia (Malay) or Mandarin
- Previous experience in customer service, sales, or account management
- Strong communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Excellent problem-solving skills
- High attention to detail and strong organizational abilities
- Ability to manage multiple tasks and prioritize effectively
- Discretion when handling confidential and sensitive information
- Familiarity with CRM tools, chat platforms, or client-facing environments
- Basic understanding of the iGaming industry or working with VIP/high-value clients
Benefits
- Flexible and Remote Working: Work from anywhere, supporting your work-life balance.
- Equipment provided: We’ll set you up with a laptop, headphones, and mouse so you’re ready to work comfortably.
- Career Growth: We’re committed to your development, offering training and advancement opportunities.
- Performance Recognition: Earn raises and career progression opportunities based on a quarterly performance review and a constructive feedback cycle.
- Health and Fitness Benefits: Receive fitness reimbursements from day one, and after one year of employment, gain access to a health budget to support your well-being.
- Self Development Budget: Invest in your growth through online courses and professional learning opportunities.
- Extra Paid Annual Leave: Enjoy 22 days of vacation, with an additional day added for each year of employment, up to a maximum of 26 days.
- Special Birthday Perk: Take your birthday off after a year of employment to celebrate!
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