• Answer calls from inquiring homeowners, existing customers, agents, brokers and title/escrow customers • Troubleshoot inbound calls from existing customers and redirect calls to proper departments as required • Process Real Estate Applications/contracts • Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates • Process auto-renewal preventions • Process and send Real Estate invoices as required • Process seller’s coverage cancelation/Overcome cancelation requests • Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction • Consistently perform compliant wrap-ups • Maintain consistent knowledge of company products, version updates, pricing, promotions and broker agreements • Keep abreast of industry, contract coverage and limits, process and procedures