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Role Description

This is a Contract to Hire position based out of Dallas, TX.

• Answer, screen and process a high volume of incoming calls in a professional manner.
• Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines.
• Communicate complex exam preparation instructions to patients and external ordering physicians' offices.

Qualifications

• Must have 1+ year of recent (2023-2026) healthcare call center experience handling high volume inbound calls adhering to performance metrics.
• Must have experience with scheduling patient appointments, insurance verification, and medical terminology.
• MA experience is a plus but not required.

Requirements

• Must be located in Texas to apply.
• Available for an 8-hour shift between Monday through Friday, 5am to 6:30pm.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Application Deadline

This position is anticipated to close on Mar 23, 2026.