UserTesting

Experience what your customers experience with real-time video feedback.

Senior Experience Research Consultant

Research AnalystResearch AnalystFull TimeRemoteTeam 501-1,000Since 2007H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

8 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglish

Job Description

• Serve as a trusted research advisor, helping customers build and scale sustainable research programs • Lead complex research engagements from study design through insight delivery, ensuring clarity, rigor, and business impact • Align research initiatives to customer business goals, bringing strategic thinking and commercial awareness to every engagement • Facilitate workshops and training sessions on topics such as research operations, scaling insights, and measuring impact • Guide customers on UserTesting methodologies and platform best practices, tailoring recommendations to their research maturity • Mentor junior consultants, supporting their growth in research craft and consultative skills • Partner with Customer Success and Account teams to drive adoption, retention, and long-term customer value

Job Requirements

  • 5+ years of experience in user experience research or research consulting
  • Strong expertise in qualitative and quantitative research methods (e.g., usability testing, moderated interviews, card sorting, tree testing, click testing, concept testing)
  • Demonstrated experience embedding research into product development lifecycles and influencing business decisions
  • Proven ability to facilitate workshops, train cross-functional teams, and communicate insights through compelling storytelling
  • Experience mentoring or coaching researchers or consultants
  • Experience using AI within research processes or testing AI-powered products and experiences
  • Familiarity with remote research and user testing platforms (UserTesting experience preferred)
  • Experience working in cross-functional, fast-paced consulting or customer-facing environments

Benefits

  • Health insurance
  • Paid time off
  • Remote work options

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