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Role Description

As Manager, Design Research, you’ll lead and evolve our research practice while guiding a team of experienced researchers working across complex client engagements. This role blends leadership, consulting, and practice development.

• Guide the evolution of Think Company’s Design Research practice, shaping standards, frameworks, and methodologies
• Lead and mentor researchers and senior practitioners, supporting their growth as both researchers and consultants
• Ensure research engagements are high-quality, client-centered, and aligned with business outcomes
• Partner with Delivery leadership to identify risks, support complex engagements, and strengthen project outcomes
• Collaborate with Business Development teams on proposals, pitches, and research scoping for new opportunities
• Develop reusable frameworks, playbooks, and tools that improve research consistency and efficiency
• Promote responsible use of AI-enabled tools and emerging research methods to enhance research impact

Qualifications

• A track record of leading complex design research initiatives that inform product, service, or strategy decisions
• Experience managing and mentoring researchers, including supporting professional growth and performance development
• Strong knowledge of qualitative and quantitative research methods and when to apply them effectively
• A consultative mindset and the ability to advise senior stakeholders using evidence-based insights
• Ability to connect research strategy to measurable product, service, or business outcomes
• Strong communication skills and comfort navigating complex client environments
• Curiosity about evolving tools and technologies, including AI and how it can enhance research workflows

Requirements

• Background in consultancy or agency environments, leading client-facing research teams
• Practice development experience, including building or scaling a research discipline
• Participation in business development, such as shaping proposals or contributing to client pitches
• Ability to grow research within existing client relationships, identifying opportunities to expand engagement
• Thought leadership contributions, such as speaking, writing, or participating in industry conversations

Benefits

• Competitive compensation
• Comprehensive benefits
• Ongoing opportunities for professional development

Company Description

Think Company is a design and technology consultancy that helps organizations solve meaningful problems through thoughtful strategy, design, and delivery. We’re a remote-first company built around collaboration, curiosity, and clear communication.