At Earnest, we empower you to take control of your career so you can empower students to take control of their finances.
Senior Product Manager, Servicing & Collections
Location
United States
Posted
6 days ago
Salary
$197K - $246K / year
Job Description
Job Requirements
- 7+ years of product management experience with end-to-end ownership of complex customer experiences.
- Experience building or owning servicing, payments, collections, or post-origination experiences (fintech or adjacent industries strongly preferred).
- Strong product instincts backed by data fluency—you are comfortable defining metrics, analyzing performance, and running experiments.
- A customer-first mindset with the ability to balance empathy, business outcomes, and risk considerations.
- Excellent communication and collaboration skills across highly cross-functional teams.
- Comfort operating in regulated environments and partnering with legal, compliance, and risk stakeholders.
- A builder’s mindset—you thrive in ambiguity and turn complex problems into clear, actionable roadmaps.
- Passion for creating transparent, empowering financial products that help people succeed.
Benefits
- Health, Dental, & Vision benefits plus savings plans
- Mac computers + work-from-home stipend to set up your home office
- Monthly internet and phone reimbursement
- Employee Stock Purchase Plan
- Restricted Stock Units (RSUs)
- 401(k) plan to help you save for retirement plus a company match
- Robust tuition reimbursement program
- $1,000 travel perk on each Earnie-versary to anywhere in the world
- Competitive days of annual PTO
- Competitive parental leave
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