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Role Description

Our Student Experience Associates are responsible for providing high-quality service and strategic support to CGA students and parents all over the world. You'll build and maintain strong relationships with students and families in the EMEA/USA region, ensuring they receive timely and personalised assistance.

Responsibilities

• Student & Parent Support
  • Deliver high-quality service to facilitate positive student outcomes and increase satisfaction.
  • Ensure students and parents feel supported and receive timely responses to their queries.
• Administrative Tasks
  • Process subject changes, withdrawals, and re-enrolments.
  • Allocate teachers and prepare learning materials.
  • Utilise and maintain our administrative and educational online systems.
• Onboarding & Orientation
  • Run and improve the parent/student onboarding process.
• Collaboration & Problem Solving
  • Work closely with the academic, product, and sales teams to provide strategic solutions to student issues.
  • Support projects and initiatives aimed at improving efficiency and scalability of the student experience and support systems.

Qualifications

• Enthusiasm for supporting students, parents, and their academic journey.
• The ability to work independently, prioritise effectively, and strategically solve problems.
• Significant learning adaptability and a strong grasp of technology and systems.
• Fluent written and verbal communication in English.
• A collaborative spirit and openness to feedback.
• Strong time and stress management skills.
• Empathy, resilience, and solution-focused thinking.
• Attention to detail and a high degree of flexibility.

Requirements

• Previous experience in a student-facing or customer experience role.
• Familiarity with online education platforms or EdTech environments.
• Experience working across multiple time zones with a global team.

Working Hours

Full-time, 40 hours per week. You should be available from 9am to 6pm in any timezone between GMT-3 and GMT+3, and be available once a week for a team meeting outside of those hours to accommodate colleagues in different time zones.

Benefits

We're a hardworking, passionate and fun to work with team and we'd welcome your application!

We look forward to hearing from you!