Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real-time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence. Recognized as one of Ohio’s fastest growing companies. Ranked No. 7 in LinkedIn's Top 50 Startups of 2022. Featured in Forbes as #1 Software company in Ohio in 2022. Listed on G2’s “Top 100 Highest Satisfaction Products for 2022” list. Equal opportunity employer valuing diversity. Visa Sponsorship is not included in our hiring package; applicants must be authorized to work in the U.S.
Senior Customer Success Manager
Location
United States
Posted
7 days ago
Salary
Not specified
Job Description
Role Description
As a Senior Customer Success Manager at Seamless, you will be responsible for the retention and expansion of Seamless AI’s accounts in our Strategic business segment. The Strategic CSM is responsible for driving growth and product adoption across the overall book of business, while ensuring the success of our customers and maximizing lifetime value.
- Engage with existing customers, understanding their needs and experiences with Seamless.AI to ensure satisfaction and identify opportunities for account growth.
- Lead the renewal process from start to finish, including contract negotiations, ensuring a high retention rate.
- Develop and implement strategies to increase customer investment in Seamless.AI products and services.
- Work closely with customer success and sales teams to identify opportunities for account expansion.
- Conduct regular account reviews to monitor customer satisfaction and identify any potential issues before renewal.
- Maintain accurate records of customer interactions, transactions, and feedback, while using this data to improve future strategies.
- Stay updated on Seamless.AI product developments and industry trends to provide knowledgeable support and advice to customers.
- Leverage a combination of tech-touch and personal-touch outreach to employ a proactive approach to ensuring customer health across the Strategic customer-base.
- Take a consultative approach to make sure that the customer is maximizing their usage of Seamless.AI, and ensure that they will renew their subscriptions year over year.
- Keep track of customer organizational changes, identify at risk customers, and coordinate efforts to eliminate risk.
- Escalate issues to drive resolution in a timely, proactive manner.
Qualifications
- Excellent written and verbal communication skills.
- Team player, able to work alongside several internal teams.
- Detail-oriented, well organized, sales experience an advantage.
- Ability to learn new technologies quickly and train others.
- Strong negotiation and closing skills.
- Ability to build rapport and foster long-term relationships with customers.
- Self-motivated with a results-driven approach.
Requirements
- Bachelor’s Degree in Business, Marketing, or a related field.
- 3-4 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment.
- Salesforce, Gainsight, Outreach, high density call volume experience an advantage.
Company Description
Seamless.AI has been delivering the world's best sales leads since 2015. Our product is the first real-time, B2B search engine helping sales teams maximize revenue, increase sales, and easily acquire their total addressable market using artificial intelligence.
- Recognized as one of Ohio’s fastest growing companies.
- Ranked No. 7 in LinkedIn's Top 50 Startups of 2022.
- Featured in Forbes as #1 Software company in Ohio in 2022.
- Listed on G2’s “Top 100 Highest Satisfaction Products for 2022” list.
- Equal opportunity employer valuing diversity.
- Visa Sponsorship is not included in our hiring package; applicants must be authorized to work in the U.S.
Job Requirements
- Excellent written and verbal communication skills.
- Team player, able to work alongside several internal teams.
- Detail-oriented, well organized, sales experience an advantage.
- Ability to learn new technologies quickly and train others.
- Strong negotiation and closing skills.
- Ability to build rapport and foster long-term relationships with customers.
- Self-motivated with a results-driven approach.
- Bachelor’s Degree in Business, Marketing, or a related field.
- 3-4 years experience in sales, account management, or customer success, preferably in a technology or SaaS environment.
- Salesforce, Gainsight, Outreach, high density call volume experience an advantage.
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