National American University

Online. Affordable. Attainable.

IT Generalist – Support Analyst

Support EngineerSupport EngineerFull TimeRemoteTeam 1,001-5,000Since 1941Company SiteLinkedIn

Location

South Dakota

Posted

8 days ago

Salary

Not specified

Associate Degree3 yrs expEnglish

Job Description

• The IT Generalist provides multi‑tier technical support (Tier 1–3) and administers key enterprise applications to ensure reliable operations across the university’s technology ecosystem. • Deliver daily end‑user support, perform technical troubleshooting, and assist with system configuration, user administration, documentation, and routine maintenance. • Bridge traditional IT support with application administration to provide redundancy, load‑balancing, and continuity across IT operations, including SIS/CRM, LMS, and other administrative systems. • Participate in technology implementation projects, testing, and rollout plans. • Provide training and support to faculty, staff, and students on supported technologies.

Job Requirements

  • Associate degree in Information Technology, Computer Science, or related field; bachelor’s preferred.
  • Three years of combined experience in IT support, systems administration, or application support (SIS/CRM/LMS or equivalent).
  • Experience supporting Windows operating systems, Microsoft 365, and general networked computing environments.
  • Experience configuring or supporting enterprise applications such as SIS, CRM, LMS, or similar systems.

Benefits

  • Forty hours per week, including possible evening or weekend work as needed.
  • Scheduled work hours may change.
  • Overtime may be required or permitted with prior approval.
  • Travel: Occasional travel, including limited airline travel and overnight stays, may be required.

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