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Role Description

As a Channel Improvement Manager, you will drive process improvement and marketing enhancements across our test center network. Responsibilities will include operational, training, and branding projects. This remote role requires regular site visits to your assigned locations and occasional travel to other sites as needed.

If you like to travel, meet new people, and have a positive impact on people’s lives every day, this could be the job for you!

• Lead program execution for operations and branding initiatives across North America Test Center Network
• Work with the Training Team to develop and distribute training videos for key processes performed in our test centers.
• Improve test center staff feedback collection methodologies and tools.
• Identify, formalize, and institutionalize best practices at the District Manager level to drive consistency of performance across the Test Center network.
• Serve as the District Manager for at least one Corporate and one Partner Test Center (need to be within 25 miles of at least one of the centers)
• Develop Frequent two-way communication with your direct team, TCMs/TCAs across the testing community and the Test Center Leadership Team.

Requirements

• Must live within 25 miles of an existing full-service test center and 50 miles from a Major International Airport.
• Must be able to travel at least once per month to visit Test Centers to help drive program execution.

Qualifications

• Business degree preferred; college degree required.
• General business acumen and understanding of operational metrics & financial performance.
• Entrepreneurial mindset that seeks out opportunities to do things in new and diverse ways.
• Excellent verbal and written communication skills.
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Teams, Explorer-web browsing).
• Familiarity and/or experience within a Test Delivery or Ed Tech company is a differentiator.

Company Description

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.