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Role Description

The Operations & Maintenance Systems Development Manager is responsible for overseeing system operations, management, and development for the Centers for Medicare & Medicaid Services (CMS) Medicaid and CHIP (MAC) Suite legacy systems, including:

• MACPro System (Appian BPM)
• Waiver Management System (WMS)
• State Early Alert Tool (SEA Tool)
• OneMAC
• BigMAC

These interconnected, cloud-hosted systems are built on Amazon Web Services (AWS) and leverage a combination of traditional server-based applications and Amazon Cloud Development Kit (CDK). This role ensures system availability, compliance, and performance, while leading cross-functional teams in both operational and development capacities.

Key Responsibilities

• Lead system operations, management, and development activities across CMS MAC Suite legacy systems.
• Collaborate with CMS stakeholders, product teams, and contractor teams to ensure system delivery, compliance, and high availability.
• Serve in multiple technical and leadership roles, including:
  • Project Manager
  • Operations Manager
  • Team Lead
  • Incident Manager
  • Release Manager
  • Agile Coach
  • Appian Administrator
  • Unix Administrator
  • AWS Cloud Administrator
• Coordinate activities across shared services teams (Operations, DevOps, Database, Security) and Agile development teams to ensure seamless system operations.
• Develop, implement, and maintain operational processes and procedures, including:
  • Incident management
  • Event triage
  • Prioritization
  • Troubleshooting
  • Escalation
  • Release management
  • Deployments
  • Post-deployment validation/smoke testing
• Manage project schedules, deployment plans, and sequencing for software releases, commercial-off-the-shelf (COTS) upgrades, and system migrations.
• Participate in Scalable Agile Framework (SAFe) Agile ceremonies, including:
  • Daily Standups
  • Sprint Reviews
  • Program Increment (PI) Planning
  • Lessons Learned
• Plan and manage application and infrastructure changes, including emergency hotfixes and production updates.
• Oversee help desk incident triage and escalation management, leading incident response and root-cause analysis.
• In collaboration with the DevOps team, maintain development, test, validation, and production environments hosted in AWS Cloud and implement and maintain system monitoring and alerting using:
  • Datadog
  • Splunk
  • AWS CloudWatch
• Collaborate with DevOps and Agile development teams to implement and maintain Continuous Integration/Continuous Deployment (CI/CD) pipelines using:
  • Jenkins
  • GitHub Actions
• Lead and support system integration and migration efforts, including integration with CMS Identity Manager (IDM) and Enterprise User Administration (EUA) using:
  • Okta
  • AWS Cognito
  • Security Assertion Markup Language (SAML)
• Coordinate with the MAC Suite Contractor Information Systems Security Officer (ISSO) and project teams to identify, review, and remediate security findings and vulnerabilities using:
  • AWS Security Hub
  • Common Vulnerabilities and Exposures (CVE) monitoring dashboards
• Participate in annual penetration testing, Cybersecurity and Risk Assessment Program (CSRAP) Security and Privacy Assessments, and related remediation efforts.
• Work with the MAC Suite Contractor ISSO and project teams to maintain and update security artifacts in CMS FISMA Controls Tracking System (CFACTS), including:
  • System Security Plans (SSPs)
  • Plans of Action and Milestones (POA&Ms)

Qualifications

• Minimum education: Bachelor’s degree or equivalent additional experience at a rate of twelve months required experience equivalent to nine months required education.
• Minimum experience: Eight years in a similar role.
• Extensive experience managing complex operations and maintenance systems in cloud-hosted environments, preferably AWS.
• Strong knowledge of:
  • Appian Business Process Management (BPM)
  • CI/CD pipelines (Jenkins, GitHub Actions)
  • Cloud monitoring tools (Datadog, Splunk, CloudWatch)
  • System integration technologies (Okta, SAML, Cognito)
• Proven ability to lead cross-functional teams in both technical and operational capacities.
• Familiarity with Agile and SAFe methodologies.
• Experience in incident management, release management, and operational process development.
• Understanding of federal security requirements, risk assessments, and ATO compliance processes.

Preferred Qualifications

• Experience with CMS systems or other healthcare/Medicare & Medicaid platforms.
• Background in systems migration, integration, and cloud infrastructure optimization.

Benefits

• Competitive salary range: $129,200.00 - $184,800.00 Salary/year.
• Health and retirement benefits.
• Discretionary bonuses.
• Reimbursement for professional development opportunities.

Company Description

Index Analytics, LLC, is a rapidly growing Baltimore-based small business providing health-related consulting services to the federal government. At the center of our company culture is a commitment to instilling a dynamic and employee-friendly place to work. We place a priority on promoting a supportive and collegial team environment and enhancing staff’s experience through career development and educational opportunities.