Family Serving Families®

Director of Product

Product ManagerProduct ManagerFull TimeRemoteTeam 501-1,000Since 1971H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

47 days ago

Salary

Not specified

Bachelor Degree5 yrs expExperience acceptedEnglish

Job Description

• Responsible for leading the stability of existing products and development of new products and features including the smiONE prepaid card and the Kudzu debit card and digital banking solution. • Provide direct supervision, motivation, and coaching for assigned personnel. • Develop internal reporting and control systems to determine if processes, systems, and applications are achieving desired outcomes. • Oversee the testing and documentation of new products as well as creating training. • Maintain relationships with key vendors for Processing and Card Manufacturing. • Represent the voice of the customer and market in product decisions. • Act as the primary product liaison between leadership, technology, operations, business development, and external partners.

Job Requirements

At least five years prior management experience in a supervisory position within an area of vendor management, product management, or other related fields.
Bachelors Degree OR An equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work.
Must be fluent in English.
Working knowledge of prepaid card policies, procedures, and regulations.
Ability to identify areas of opportunity and alleviate potential issues or bottlenecks to improve the cardholder experience.
Ability to work varied schedules and overtime hours as necessary.
Exposure to multiple technology platforms and proficient in data entry skills including keyboard, mouse, and 10 key.
Knowledge of MS Office Suite including advanced knowledge of Excel and Word.

Benefits

Mission with Meaning : Be part of technology that helps families and agencies thrive.
Family Values : Work in a culture that puts people first.
Entrepreneurial Energy : Freedom to innovate, experiment, and make an impact.
Growing Platform : Join a company expanding its national footprint and evolving its brand.
Modern Tools : Use AI and digital systems to bring creativity and efficiency together.
Equal Opportunity Employer
Drug-Free Workplace