Snyk

Trust AI at full speed.

Senior Technical Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2015Company SiteLinkedIn

Location

Colorado

Posted

46 days ago

Salary

$119K - $148.8K / year

Bachelor Degree5 yrs expEnglishJenkins

Job Description

• Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows • Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention • Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk’s suite of products • Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks • Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities • Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges

Job Requirements

  • 5+ years of experience in a customer-facing technical role
  • Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America
  • Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code)
  • Experience leading technical or engineering programs with a proven record of thought leadership and business case development
  • Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives
  • Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment

Benefits

  • 401(k) retirement plan
  • Paid time off
  • Health, dental, and vision insurance
  • Flexible working hours
  • Work-from home allowances
  • In-office perks
  • Time off for learning and self-development
  • Generous vacation and wellness time off
  • Country-specific holidays
  • 100% paid parental leave for all caregivers
  • Employee assistance plans
  • Annual wellness allowance
  • Country-specific life insurance
  • Disability benefits
  • Retirement/pension programs
  • Mobile phone and education allowances

Related Job Pages

More Customer Success Manager Jobs

Customer Success Manager

Demandbase

Follow Demandbase for the latest news, updates and B2B go-to-market insights.

Customer Success Manager46 days ago
Full TimeRemoteTeam 501-1,000Since 2005

Customer Success Manager driving customer adoption of Demandbase solutions

United States
$98K - $146K / year

Customer Success Advisor

AutoVitals

Creators of The Digital Shop® which includes digital inspection, workflow, CRM, digital marketing, websites and more!

Customer Success Manager46 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

Customer Success Advisor building relationships with auto repair shop clients

United States

Customer Success Manager, Early-Stage

Vanta

Vanta is the leading trust management platform that helps simplify & centralize security for organizations of all sizes.

Customer Success Manager46 days ago
Full TimeRemoteTeam 201-500Since 2018H1B Sponsor

Customer Success Manager at Vanta guiding early-stage startup customers

Cyber Security
United States
$111K - $130K / year
Customer Success Manager46 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

The School Success Partner is responsible for onboarding, training, and supporting district partners in implementing and expanding the AI-powered assistant, Mojo, for instructional improvement.

Curriculum-Aligned Ai-Powered Assistant
United States
$94.5K - $141.3K / year