• Motivate and coach customers on AutoVitals’ best practices in order to drive optimal engagement and utilization levels; • Monitor account health and client satisfaction using tools like Gainsight and Salesforce, proactively identifying churn risks and growth opportunities, and developing corrective action plans as needed. • Facilitate resolution for escalated or on-going technical issues, functioning as the voice of the customer to our cross-functional teams. • Develop product expertise through on-going training, engagement with fellow team members, and review of collateral and documentation provided by the product and management teams; • Work with support and product teams to facilitate resolution for escalated or on-going technical issues, functioning as the voice of the customer to our cross-functional teams; • Provide an exceptional training experience for customers and stakeholders as needed to drive optimal engagement • Identify common customer challenges to suggest better solutions. • Partner with AutoVitals’ Account Managers to identify upsell opportunities to drive growth. • Collaborate with other cross-functional team members to translate business needs and product requirements into new solutions for customers. • Drive customer referrals, reviews and case studies. • Other similar responsibilities, as the Company may require from time to time.