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IT Service Management Operations Lead
Location
California
Posted
47 days ago
Salary
Not specified
Bachelor Degree7 yrs expEnglishITSM
Job Description
• Oversee, optimize, and mature back-office IT operations through effective process management
• Administer, configure, and support Jira Software, Jira Service Management, and Confluence
• Lead day-to-day ITSM operations, ensuring timely management of incidents and service requests
• Serve as Chair of the Change Advisory Board (CAB), leading change reviews and maintaining documentation
• Design, build, and deploy automation solutions using Jira Automation and JSM workflow engines
• Develop and maintain ITSM dashboards and reports
Job Requirements
- 7+ years of IT Service Management experience with hands-on administration of Jira Service Management or similar platforms
- Bachelor’s degree in Information Technology, Computer Science, or related field
- ITIL Foundation or Practitioner certification, preferred
- Advanced expertise with Atlassian tools
- Strong understanding of ITIL processes
- Experience leading or facilitating a Change Advisory Board (CAB), strongly preferred
- Proven experience designing and deploying automation within ITSM platforms
Benefits
- Health insurance
- 401(k) plan
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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