• Drive recurrent and upsell revenue to contribute to the continuous growth of Veeam by providing the best customer product experience. • Align and execute the renewals strategy. • Take part in hiring, onboarding, and integrating new hires into the team distributed across various countries within the region. Create and implement onboarding strategies for new hires. • Consistently focus on building and maintaining Systems Engineer team excellence with ongoing attention to attracting, developing, and retaining a diverse, motivated, and engaged team. • Work with the Renewals department leadership team to ensure technical post-sales objectives are met, including the development and implementation of successful post-sales/technical campaigns. • Collaborate with different departments internally to ensure the best customer product experience and continuously generate process improvements. • Stabilize and adapt team strategies and processes to accommodate expanding verticals. • Define/refine KPIs as measures of talent quality and team success. • Evaluate and expand training resources for the team. • Nurture a positive team environment, in alignment with Veeam's Core Values. • Develop capacity planning models to ensure the team can meet expectations for current and future needs. • Drive positive change within the department, seeking to maximize overall departmental performance through analysis and process improvement. • Strengthen the infrastructure within the team for long-term scalability and client satisfaction in a constantly evolving work environment. • Lead by example and coach team members by sharing best practices from one's own experience in a leadership role. • Monitor and measure team progress against the planned metrics and recommend changes as needed. • Develop a Culture of Trust. • Build a service reputation.