• Work directly with business users to understand business objectives, gather detailed requirements, and document these into clear requirements. • Work directly with business users to define and document user stories, functional requirements, and business goals related to web applications for technical developers. • Recommend and implement strategies to enhance website functionality, user experience, and overall performance. • Propose and design technical web applications, including website structure, features, and user flows, to meet business needs. • Design reports and dashboards to meet business leader’s needs. • Act as a liaison between application developers, business users, and vendors to analyze, and design new or improved systems functionality. • Research, analyze and communicate existing business processes to business users. • Work with technical architects to propose sound technical solutions to business users. • Responsible for creating and executing detailed system test cases to validate that all requirements have been met. • Responsible for creating and maintaining system and training documentation. • Provide IT production support to business end users by responding to questions, investigating system issues, testing changes/corrections to the system, and providing resolutions for issues.