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Role Description

The Organization Transformation and Change (OT&C) SME is responsible for advising and collaborating with clients and teams on effective and efficient adoption of enterprise-wide organization design and transformation projects. This role supports Federal organizations and requires deep previous experience creating repeatable and customizable end-to-end change activities.

• Build and deploy structured implementation plans that include:
  • Stakeholder analysis and readiness assessments like persona and use-cases
  • Communication sequencing and messaging frameworks
  • Multi-tiered training waves
  • Champion programs launch and sustainment
  • Measurement and change-reinforcement activities
• Identify high value use cases, address end user concerns, and guide Federal organizations through behavioral and workflow changes.
• Provide or create repeatable process to manage the discovery process including workshops, interviews, surveys, and focus groups to understand organizational culture and readiness.
• Develop, coordinate and deliver organizational change and Organization Design strategies and tasks such as:
  • Communication strategy
  • Playbook creation
  • Metrics development
  • Process mapping
• Track adoption metrics and adjust plans based on data and user feedback.
• Knowledge of Microsoft 365 (Teams, SharePoint, OneDrive, Outlook, Power Platform) and Microsoft Copilot best practices.

Qualifications

• MUST HAVE - 15+ years leading enterprise OCM or digital transformation efforts.
• Proven experience delivering large scale, enterprise-wide rollout programs with structured change plans, timelines, and measurement frameworks.
• Knowledge and artifacts that will support common challenges and best practices.
• PROSCI certification and experience conducting user research and post implementation assessments.
• Previous team leadership experience and the ability to drive to successful project completion within timelines and budgets to client expectations.
• Excellent communication, facilitation, and stakeholder engagement skills that thrive in fast paced, complex, and mission driven environments.

Requirements

• Bachelor’s Degree in Human Resources, Organizational Development, Psychology or similar (Masters preferred).
• Change Management Certification (i.e. PROSCI, ACMP, etc.).

Benefits

• Competitive compensation
• Extraordinary benefits package including health, dental and vision insurance
• 401K with company matching
• Flexible spending accounts
• Paid holidays
• Three weeks paid time off
• And more