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Role Description

We are seeking an enthusiastic and dedicated Email/Chat Support Specialist to join our dynamic team at DMC Strategic IT. As an Email/Chat Support Specialist, you will be the first point of contact for our clients, providing exceptional support and ensuring a seamless customer experience. This fully remote, entry-level position is ideal for individuals with strong communication skills and a passion for helping others.

• Respond to customer inquiries via email and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues by providing accurate information and appropriate solutions.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with team members and other departments to resolve complex issues.
• Identify and escalate priority issues to the appropriate channels.
• Continuously strive to improve customer satisfaction and maintain high-quality service standards.
• Stay up-to-date with company products, services, and policies to provide informed assistance.
• Participate in training sessions and team meetings to enhance knowledge and skills.

Qualifications

• Excellent written communication skills with a strong command of the English language.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Basic understanding of IT concepts and terminology is a plus.
• Proficiency in using email and chat platforms, as well as basic computer applications.
• Customer-oriented mindset with a positive and empathetic attitude.
• Ability to work independently and as part of a remote team.
• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Availability to work flexible hours, including evenings and weekends, if required.

Company Description

DMC Strategic IT is the North American Odoo and NetSuite Partner for equipment Manufacturing, Sales, and Distribution Organizations. We collaborate with companies to implement innovative solutions that perpetually evolve and support strategic and tactical initiatives. Our solutions are the 'Right Balance' of Process Improvements and Technology, effectively delivering a 'Top-Line' solution that positively impacts the 'Bottom-Line' metrics for growth, profit, and competitive advantage.