Counterpart

Management & professional liability insurance for the 21st century workplace

Lifecycle & ABM Manager

ManagerManagerFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

45 days ago

Salary

$130K - $155K / year

6 yrs expEnglish

Job Description

• Partner with the Marketing Lead to shape engagement strategy, then directly execute and iterate on programs to bring that strategy to life. • Own the lifecycle marketing engagement strategy for brokers across the full broker journey, defining how Counterpart’s ABM motions (1:1, 1:few, 1:many) support GTM priorities by tier, intent, and lifecycle stage. • Design and operate lifecycle programs as part of the ABM engagement system, delivering coordinated engagement across onboarding, reactivation, expansion, renewal, and education, with near-term focus determined by GTM priorities. • Publish and maintain the engagement and automation roadmap, sequencing programs by broker tier, signal, and priority, and keep stakeholders aligned on timing, intent, and desired outcomes. • Partner closely with Sales Ops, Business Development, and Field teams on broker prioritization outputs, contributing the marketing layer that improves execution (recommended motions, channels, pacing, and guardrails) without owning the tiering model itself. • Establish and run operating rhythms that drive decisions and follow-through, including weekly engagement planning, regular program reviews, and test-and-learn experimentation cycles focused on improving outcomes. • Ensure HubSpot and Salesforce capture the lifecycle events, engagement signals, and fields needed for targeting and triggers, partnering with Data and system owners on architecture and governance. • Orchestrate marketing deliverables across email, enablement, events, gifting, and field support, ensuring each touchpoint supports a clear reactivation or expansion intent and a defined next step. • Oversee renewal and transactional communications as part of the broader engagement experience, ensuring brokers, agents, and insureds receive timely, accurate, and consistent information that builds trust and retention. • Measure performance against submission lift for prioritized brokers and broker engagement quality, maintaining visibility into what is working and where to scale, refine, or stop. • Design and run experiments to validate which signals, messages, and marketing motions drive meaningful outcomes, turning learnings into repeatable programs and clearer guidance for GTM teams. • Use performance data and field feedback to refine segmentation, journey logic, and the marketing layer tied to tiering over time. • Uphold brand guardrails and Agentic Insurance™ messaging across lifecycle and ABM communications, partnering with the Content Manager to ensure clarity, consistency, and differentiation.

Job Requirements

  • 6+ years of experience in account-based marketing, lifecycle marketing, or GTM programs, with a track record of owning cross-functional marketing systems that drive measurable business outcomes.
  • Hands-on experience with HubSpot and working knowledge of Salesforce, using both to design scalable, reliable, and measurable engagement programs.
  • Proven ability to build programs that re-engage inactive accounts, expand active relationships, and influence submission volume and quality.
  • Experience partnering closely with Sales Ops and Sales teams, translating tiering or prioritization outputs into clear marketing actions, timing, and governance.
  • Strong measurement and analytical skills, including building visibility into how engagement activity connects to submissions, premium growth, and engagement quality.
  • Experience operating in a test-and-learn environment, using experimentation to validate assumptions and improve programs over time.
  • Curiosity and informed perspective on emerging marketing and GTM technologies, with the ability to evaluate new tools and approaches based on clear use cases, trade-offs, and impact.
  • Ability to translate performance data and qualitative field insight into clear hypotheses, tests, and program improvements.
  • Clear, pragmatic communicator who brings structure to complex cross-functional work and keeps teams aligned around outcomes.
  • SaaS, fintech, or insurance industry experience is strongly preferred.
  • Comfortable operating in a remote environment.

Benefits

  • Stock Options: Every employee is able to participate in the value that they create at Counterpart through our employee stock option plan.
  • Health, Dental, and Vision Coverage: We care about your health and that of your loved ones. We cover up to 100% of your monthly contributions for health, dental, and vision insurance and up to 80% coverage for family members.
  • 401(k) Retirement Plan: We value your financial health and offer a 401(k) option to help you save for retirement.
  • Parental Leave: Birthing parents may take up to 12 weeks of parental leave at 100% of their regular pay following the birth of the employee’s child, and can choose to take an additional 4 unpaid weeks. Non-birthing parents will receive 8 weeks of parental leave at 100% of their regular pay.
  • Unlimited Vacation: We offer flexible time off, allowing you to take time when you need it.
  • Work from Anywhere: Counterpart is a fully distributed company, meaning there is no office. We allow employees to work from wherever they do their best work, and invite the team to meet in person a couple times per year.
  • Home Office Allowance: As a new employee, you will receive a $300 allowance to set up your home office with the necessary equipment and accessories.
  • Wellness stipend: $100 per month to spend toward an item or service that supports your wellness (i.e. massage or gym membership, meditation app subscription, etc.)
  • Book stipend: To support your intellectual development, we offer a book stipend that allows you to purchase books, e-books, or educational materials relevant to your role or professional interests.
  • Professional Development Reimbursement: We provide up to $500 annually for you to invest in relevant courses, workshops, conferences, or certifications that will enhance your skills and expertise.
  • No working birthdays: Take your birthday off, giving you the opportunity to relax, enjoy your special day, and spend time with loved ones.
  • Charitable Contribution Matching: For every charitable donation you make, we will match it dollar for dollar, up to a maximum of $150 per year. This allows you to amplify your charitable efforts and support causes close to your heart.

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