• Evaluate program performance: Define success metrics and monitor care delivery programs across clinical outcomes, member experience, utilization, and cost. Identify trends, variation, and opportunities for improvement. • Support ROI and sustainability assessments: Partner with Clinical, Operations, and Finance teams to evaluate the effectiveness and sustainability of new and existing programs. Help inform decisions about program refinement, continued investment, and scale. • Translate insights into action: Synthesize clinical, operational, and performance data into clear, actionable recommendations for leaders and frontline teams. Support implementation of changes that improve effectiveness and efficiency. • Partner on program design and evolution: Contribute to early program design to ensure initiatives are operationally feasible, measurable, and positioned for scale. Help evolve programs over time based on performance learnings. • Support operational optimization: Work with operations and clinical leaders to identify process, staffing, or workflow adjustments that improve program performance and consistency. • Drive cross-functional alignment: Collaborate closely with Clinical, Operations, Product, and Finance teams to align on goals, metrics, and execution plans. • Build repeatability and scale: Help translate successful programs into clear playbooks, metrics, and operating norms that support consistent delivery across teams.