Experian

We're unlocking the power of data to help create a better tomorrow.

Client Technical Support Agent, Healthcare Revenue Cycle

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 1996H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

8 days ago

Salary

$64.0K - $110.9K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Deliver software support to clients • Troubleshoot product and technical issues • Assess severity and scope of issues, inquiries, and requests • Communicate with clients by phone and email • Log and manage all client-related issues in our Client Relationship Management (CRM) tool (Salesforce) • Escalate complex issues to technical and product teams with complete and accurate information • Manage customer and user configurations • Educate and empower customers to maximize the use of products, tools, and services • Stay current on all product and service updates • Monitor system status and communicate issues internally and externally • Initiate proactive customer communications • Apply Knowledge-Centered Service (KCS) practices, including maintaining knowledge articles for internal and external use • Document solutions in reusable articles to support future issue resolution • Foster relationships between customers and the Experian brand through every interaction

Job Requirements

  • 2+ years' experience with research and reconciliation skills is preferred
  • Bachelor's degree is beneficial, but not required
  • 2+ years' experience in Healthcare IT, Healthcare technical support, or Healthcare SaaS industry are preferred, but not required
  • Salesforce proficiency is beneficial

Benefits

  • Great compensation package and bonus plan
  • Core benefits including medical, dental, vision, and matching 401K
  • Flexible work environment, ability to work remote, hybrid
  • Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

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