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Role Description

The Customer Service Representative serves as a primary contact and financial advocate for guarantors to navigate and resolve any questions and/or concerns related to their Children's Mercy billing or sensitive financial matters. The incumbent supports Children's Mercy's financial health and strategic goals by encouraging payment and self-pay collections for services rendered. This position maintains working knowledge of hospital and organizational billing, charges, and collections policies.

• This is a Monday-Friday position, 8:00AM - 4:30PM.
• This role is expected to be on the phone the majority of their shift and should communicate with department team if needing to step away.
• It is critical they remain at their desk and answer calls as they come in.
• The call volume received is high and the individual hired into this role will show resilience and professionalism while handling a high volume of calls.
• Call Center experience is preferred.
• This role will have flexibility to work from home for most shifts. However, this individual will need to be able to commute on-site as needed for backup, training, meetings, etc.

Qualifications

• Associate's Degree and No Experience necessary/On-the-Job Training Customer Service Experience, Patient Accounts Experience, Revenue Cycle Experience, Medical Insurance Billing or
• HS diploma or equivalent and 1-2 years experience Customer Service Experience, Patient Accounts Experience, Revenue Cycle Experience, Medical Insurance Billing

Requirements

• Responds to both verbal and written requests for information from guarantors, payors, and other internal and external customers.
• Reviews and responds to parent mail and voicemail messages received.
• Reviews and resolves patient and family requests received through the Patient Financial Services website.
• Special projects and/or miscellaneous tasks.

Benefits

• The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City.
• Our plans are designed to meet the changing needs of our employees and their families.

Starting Pay

The pay range for this job begins at $18.74/hr, but your offer will be determined based on your education and experience.

Remote Work/Work from Home

This position is entirely remote or work-from-home. The person hired must live in the Kansas City metro area and may attend on-site meetings, as scheduled.

EEO Employer/Disabled/Vet

Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.