Velera

Formerly PSCU/Co-op Solutions

Spanish Bilingual Inbound Customer Service Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

12 days ago

Salary

$18 / hour

High SchoolSpanishEnglish

Job Description

• Takes incoming calls from members • Navigates tools and resources to properly address member inquiries • Maintains a high level of service with members and meets performance targets • Maintains composure and demonstrates a calm, professional position while adapting to difficult situations • Develops and maintains productive working relationships with team members • Promotes and maintains a positive, professional image of Velera's Call Centers • Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge

Job Requirements

  • High school diploma or equivalent
  • Some post high school education desirable

Benefits

  • Competitive wages
  • Medical with telemedicine
  • Dental and Vision
  • Basic and Optional Life Insurance
  • Paid Time Off (PTO)
  • Maternity, Parental, Family Care
  • Community Volunteer Time Off
  • 12 Paid Holidays
  • Company Paid Disability Insurance
  • 401k (with employer match)
  • Health Savings Accounts (HSA) with company provided contributions
  • Flexible Spending Accounts (FSA)
  • Supplemental Insurance
  • Mental Health and Well-being: Employee Assistance Program (EAP)
  • Tuition Reimbursement
  • Wellness program

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