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Role Description

The Domestic Agent I has high visibility, is the primary contact for designated customers, and is responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance, and customer interaction.

• Quoting, tracking, and tracing domestic freight shipments moving via air/ground on a daily basis.
• Track overhead shipments daily and route accordingly.
• Route freight shipments across multiple transportation modes and services based upon client requests.
• Proactively communicate with clients regarding the status of freight.
• Communicate with vendors/suppliers regarding shipment dispatch, routing, and rates.
• Assist local sales and domestic offices with air/ground freight issues.
• Manage daily on-time and defect codes, carrier re-weights, and ensure all masters rated.
• Assist in compiling customer-specific key performance indicator (KPI) reports on a weekly/monthly basis as needed.
• Ensure paperwork, labeling, and scanning for accuracy.
• Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc.
• Responsible for processing monthly inventory.
• All other duties as the business deems necessary.

Qualifications

• Customer Focus: Knowing the customer business needs and acting accordingly; proactively addresses customer concerns.
• Oral & Written Communication: Shaping & expressing ideas & information in an effective and professional manner.
• Teamwork: Working as a productive member of a cohesive group toward a common goal.
• Problem Solving: Identifying problems and issues of varying complexities and finding effective solutions.
• Attention to Detail: Ensuring one’s own work is complete and accurate; monitoring the quality of work.

Requirements

• High school diploma or equivalent.
• 0-3 Years Freight Forwarding experience required, 3-5 years preferred.
• Basic math & geography skills.
• Ability to read, analyze, and interpret verbal and written requests/directions.
• Ability to communicate and interact effectively with a variety of people.
• Ability to analyze numerical data and understand components, relationships, find patterns, and draw conclusions.
• SAP, AS400 experience is preferred.
• Basic to intermediate experience using MS Office.
• Basic knowledge or ability to learn regulations and compliance procedures associated with freight forwarding.
• Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
• Time management is extremely important to meet customer deadlines in a fast-paced, high-volume work environment.

Benefits

• Medical, Prescription, Health Savings Account, Flexible Spending Accounts.
• Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support.
• Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
• Eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.