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Role Description

Proof Response Group is seeking an Engine & Transmission Sales Specialist to help customers across North America who need major vehicle repairs such as engine or transmission replacements.

• Act as the key connection between customers and mechanics or installers.
• Understand the situation, collect necessary vehicle details, coordinate with mechanics, and move the job toward completion.
• Not a traditional sales role; requires strong communication, industry awareness, and the ability to move mechanical jobs forward efficiently.
• Report directly to the company’s Commercial Lead and Technical Lead.

Key Responsibilities

• Handle Inbound Customer Calls
  • Answer incoming calls from customers needing engine replacements, transmission replacements, or major drivetrain repairs.
  • Quickly understand the customer’s situation and collect essential vehicle information, including VIN.
  • Guide customers through the next steps toward resolving their repair needs.
  • Maintain fast response times and ensure calls are handled professionally.
• Close Mechanical Jobs
  • Coordinate with mechanics or installers to confirm whether they can perform the repair.
  • Confirm parts availability or sourcing timelines.
  • Review estimated labor hours and repair timelines.
  • Present the plan to the customer and help finalize the job.
• Coordinate with Mechanics and Installers
  • Contact repair shops and installers across North America.
  • Explain the scope of work and confirm their ability to perform the repair.
  • Coordinate scheduling, pricing, and repair timelines.
  • Connect the customer with the installer once the job is confirmed.
• Source Engines and Transmissions When Needed
  • Use internal sourcing platforms and vendor networks to locate parts when installers do not supply them directly.
  • Communicate with suppliers regarding availability and timelines.
• Maintain CRM Records and Communication
  • Log customer interactions and job details in the CRM system.
  • Track active repair jobs and follow up with customers and vendors.
  • Respond to emails and messages promptly.
  • Manage multiple active jobs at once while staying organized.

Qualifications

• Experience in automotive repair environments or mechanical parts sales.
• Relevant experience may include:
  • Engine or transmission parts sales
  • Salvage yard or auto parts counter sales
  • Diesel parts sales
  • Automotive service advisor roles
  • Former mechanics who transitioned into sales
  • Drivetrain or heavy equipment parts sales
• Comfortable speaking with both customers seeking help with vehicle repairs and mechanics evaluating repair opportunities.

Requirements

• Strong spoken English communication skills.
• Confidence handling inbound calls and discussing technical topics.
• Ability to collect accurate vehicle information, including VIN.
• Knowledge of engines, transmissions, or mechanical vehicle systems.
• Strong responsiveness and sense of urgency.
• Ability to manage multiple tasks and active jobs simultaneously.
• Reliable internet connection and ability to work remotely.
• Self-discipline and accountability in a remote work environment.

Work Schedule

• This role follows North American business hours.
• Typical Schedule: 8:00 AM – 5:00 PM CST.
• Candidates must be available during these hours, as inbound calls must be answered promptly.

Compensation

• Base compensation.
• Commission on closed jobs.
• Higher performance and successful job closures can significantly increase earnings.

Growth Opportunity

• This role sits at the center of a growing automotive service network.
• High-performing team members will have opportunities for increased responsibility and career growth as the company expands its installer network across North America.

Application Instructions

When applying, please answer the following questions:

• What experience do you have selling engines, transmissions, or mechanical parts?
• Have you worked in a salvage yard, parts counter, repair shop, or similar environment?
• Are you comfortable speaking with customers and mechanics on the phone throughout the day?

Scenario Question:

A customer calls and says they need an engine replacement for their vehicle. What are the first five pieces of information you would collect before contacting a mechanic or supplier?

Send your answers to hrtearm@thefvg.com.

Subject Line: Engine & Transmission Sales Specialist_Your Name

Qualified candidates will proceed to the next step, which includes a discussion with our Technical Lead.