PaxeraHealth

Transforming Healthcare Through Innovation

Customer Care, Medical Imaging

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

43 days ago

Salary

Not specified

Bachelor Degree5 yrs expExperience acceptedEnglishApacheCloudPerlRubySQLTcp/ipVmware

Job Description

• Serve as the highest level of technical support for PaxeraHealth clients. • Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems. • Implement PaxeraHealth software solutions in cloud-based, virtual, and physical environments. • Support integrations with PACS, RIS/HIS, EMRs, and third-party healthcare IT solutions. • Document project activity, contribute to knowledge-based content, and perform root cause analysis. • Collaborate closely with project managers, engineers, and customers to ensure successful installations and timely resolution of service requests. • Provide expert input and support in conferences, demos, or onsite engagements when needed.

Job Requirements

  • 5+ years supporting or implementing PACS or similar Healthcare IT software.
  • Bachelor’s degree in Computer Science or related field (or equivalent experience).
  • Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE.
  • Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.).
  • Technical knowledge in: Networking: TCP/IP, VPNs, NAT, VLAN
  • Databases: SQL Server, queries, management
  • Scripting: Bash, PowerShell, Ruby/Perl, HTML/XML
  • Tools: Wireshark, IIS, Apache, OpenSSL
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Ability to explain technical concepts to non-technical users clearly and patiently.
  • Must be able to pass a drug test and a background check.

Benefits

  • Company Health, Vision and Dental insurance
  • Life Insurance
  • Paid Holidays
  • Paid Vacation
  • Paid sick time
  • Paid personal days

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