• Learn specialized industry-specific software and apply this knowledge to support MIM customers • Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support • Facilitate training sessions for team members, along with cross-functional teams • Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization • Ensure customer satisfaction for every step of the customer’s support journey • Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise • Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience • Contribute to departmental operational improvement initiatives