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Solutions Architect – Microsoft Dynamics 365 Customer Engagement

Solutions EngineerSolutions EngineerFull TimeRemoteTeam 51-200Since 1987H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

$118.4K - $219.9K / year

Bachelor Degree5 yrs expEnglishAzure

Job Description

• Lead solution design for D365 CE including Sales, Customer Service, Field Service, CIJ and custom modules. • Translate business requirements into functional and technical solution architectures. • Design scalable Dataverse models, integrations, and security models. • Deliver solution documentation including ERDs, sequence diagrams, integration specs, and configuration workbooks. • Design and oversee Power Automate workflows including governance, error handling, and best‑practice orchestration. • Design Copilot Studio experiences including custom plugins, topics, generative AI prompts, and enterprise security alignment. • Architect and deliver first‑party Microsoft Sales & Service Agents and custom agents. • Collaborate with Technical Architects, developers, and functional consultants to ensure cohesive solution delivery. • Participate in backlog refinement, estimations, sprint planning, and technical reviews. • Support integration design using Azure Functions, Service Bus, Logic Apps, Synapse and other Azure components. • Ensure adherence to ALM standards, pipelines, and DevOps processes. • Lead client workshops and translate outcomes into solution blueprints.

Job Requirements

  • 5+ years experience implementing Dynamics 365 CE solutions.
  • Strong understanding of CE modules: Sales, Customer Service, Field Service. CIJ
  • Hands‑on Dataverse architecture experience including business rules, plugins, custom APIs, and security.
  • Advanced Power Platform expertise: Power Apps, Power Automate, Power Pages.
  • Experience building enterprise Power Automate flows (error handling, concurrency, API limits).
  • Experience designing and deploying Copilot Studio experiences and enterprise‑grade conversational agents.
  • Experience with first‑party Microsoft Sales/Service Agents and custom agent extensibility.
  • Knowledge of Azure integration patterns including Service Bus, Functions, Logic Apps.
  • Experience leading solution design workshops and producing architecture documentation.
  • Strong communication and client‑facing skills.

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development

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