Customer Experience Associate

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+H1B SponsorCompany SiteLinkedIn

Location

Arizona + 4 moreAll locations: Arizona, California, Illinois, New York, Washington

Posted

7 days ago

Salary

$64.6K - $95K / year

Bachelor DegreeEnglishPythonSQL

Job Description

• Apply data science and AI to uncover systemic drivers of executive escalations • Design and deploy models that structure unstructured case data • Automate postmortem analyses and surface root causes • Translate complex datasets into executive-ready insights • Partner cross-functionally with Product, Engineering, and Operations

Job Requirements

  • Strong foundation in data science, statistics, or a related quantitative field
  • Fluent in SQL and Python
  • Experience working with large datasets
  • Ability to build and deploy machine learning or AI-driven models
  • Strong communication skills for technical and executive audiences
  • Detail-oriented and intellectually curious
  • Ability to influence stakeholders and thrive in cross-functional environments

Benefits

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • wellness benefits
  • commuter benefits match
  • paid time off and paid sick leave in compliance with applicable laws
  • medical, dental, and vision benefits
  • 11 paid holidays
  • disability and basic life insurance
  • family-forming assistance
  • mental health program

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