fanvue
Empowering over 100K+ creators with an AI-driven platform to connect, create, and earn with their fans.
Senior Customer Success Representative, Creators
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2021H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
32 days ago
Salary
Not specified
English
Job Description
• Own and grow a portfolio of top-earning creators with full accountability for retention and revenue
• Consistently deliver 100%+ month-on-month retention across key creators
• Identify churn risks and expansion opportunities using behavioural and performance data
• Share actionable, data-driven insights that help creators earn more
• Improve Net Revenue Retention by proactively driving monetisation optimisation
• Educate creators on new features, monetisation tools, and platform best practices
• Increase creator satisfaction and NPS through proactive engagement
• Partner cross-functionally with Product, Support, Moderation, Growth, and Sales to improve outcomes
• Act as a visible performance benchmark for the wider CS team
Job Requirements
- A proven high performer in Creator Success, Customer Success, or Account Management
- Strong track record of growing revenue and retention across an existing book of business
- Comfortable being directly accountable for commercial outcomes
- Highly data-literate and confident using dashboards, metrics, and performance insights
- Excellent communicator who builds trust with high-value creators
- Experienced operating cross-functionally in fast-moving environments
- Competitive, self-driven, and motivated by exceeding targets
- Someone who raises standards simply through how you operate
Benefits
- Competitive salary and performance-based incentives
- Remote-first, with a London office for team meetups
- Flexible hours, according to when you perform best
- Unlimited holiday
- Budget for growth and wellbeing
- A culture that values innovation, ownership, transparency, and speed
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