Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: Position Overview The TEKsystems Global Service (TGS) delivery function is an important role in the TGS Capacity Services organization. This function supports staffing business by managing operational activities outside of sales and business development functions. The delivery function varies in responsibility by each account, but a successful delivery team member is responsible for common activities such as consultant management, reporting, and metrics to support the consultant activities and issue resolution. The responsibilities listed below are not exhaustive, as each account will state their unique requirements in the SOW or as defined with the Account Team at project start. Below are key responsibilities of the Delivery Lead: Responsibilities: • Solution Delivery o Ensure understanding of project vision as defined by customer business and technical requirements o Understand SOW’s/MSA’s and importance of meeting deliverables/expectations of the client o Collaborate with Account Managers, managing project scope and delivering according to the terms and conditions of our contracts o Manage revenue tracker for assigned engagement(s) o Consolidate project status and budget information across project(s) and/or portfolio of projects o Consolidate and provide project reporting regarding resources, financials, or as requested by client via Monthly or Quarterly Business Reviews (MBR’s/QBR’s) o Perform issue management and facilitate issue resolution with proper notification to all affected parties o Understand escalation protocol between Consultants, Client Managers, Account Manager, and Delivery Manager o Understand timekeeping processes and ensure consultants are entering their time correctly and on time • Account Management o Perform periodic customer, project, and solution “health checks” with client project teams o Maintain client relationship and ensure a high level of client satisfaction o Participate in Account Strategy with internal stakeholders • Management Responsibilities o Develop and maintain project related documentation including processes, tools and procedures in accordance with the Capacity Methodology Life Cycle (CMLC) o Understand and manage customer requirements (deliverables) to ensure contract compliance and customer satisfaction o Maintain project artifacts on provided SharePoint site o Ensure Global Delivery Portal (GDP) is updated on a weekly basis o Ensure Human Resources and Information Security policies and procedures are communicated and executed according to Client and TEKsystems policies o Support of other projects and/or delivery team members as requested • Resource Management o Communicate and/or track consultant requirement details as requested o Responsible for on-boarding/off-boarding of project consultants o Conducting regular 1-on-1 meetings with consultants to provide performance feedback and address any roadblocks o Performance tracking and reporting as requested o Extract value from resources with ability to articulate and communicate consultant value to TEKsystems Client Requisite Abilities and/or Skills: • Collaborates by building partnership and works collaboratively with others to meet shared objectives • Communicates effectively with multi-mode communications that convey a clear understanding of the unique needs of different audiences • Instills trust by gaining confidence and trust of others through honesty, integrity, and authenticity • Action oriented by taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm • Ensures accountability by holding self and others accountable to meet commitments • Manages ambiguity by operating effectively, even when things are not certain, or the way forward is not clear • Plans and aligns work to meet commitments aligned with organizational goals • Customer focus by building strong customer relationship and delivering customer-centric solutions Qualifications Required Experience: • Bachelor’s degree required • Proven experience in Staffing and/or IT environment with understanding of IT environment and business acumen • Intermediate to advanced proven experience with both Excel, SharePoint, and Teams • Financial management and reporting experience Other Requirements: • Understanding and adhering to TEKsystems core values • IT Recruiting or Sales background is preferred • This role may require light travel • Personnel management or supervisor level experience a plus • Other duties as requested

Skills

Project management, Agile, Service delivery, Scrum, Pmp, kanban, prince2, SAFe, XP

Top Skills Details

Project management,Agile,Service delivery

Additional Skills & Qualifications

Excellent communication skills

Experience Level

Entry Level

Job Type & Location

This is a Permanent position based out of Baltimore, MD.

Pay and Benefits

The pay range for this position is $50000.00 - $90000.00/yr.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Mar 10, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.