• Become an expert at our product offerings to help lawyers with product and research questions. Help explain and communicate new features to drive meaningful adoption of the product. • Proactively reach out to customers to assist with adoption and be a single point of contact for research questions, client trainings, and new user on boarding. • Regularly review customer activity and account usage to assess account health and identify opportunities. • Meet weekly with the attorney success team to share learnings and develop strategies for increasing successful user adoption. • Create compelling success and engagement content (including using links, screenshots, and short tutorial videos) to tell product stories and help answer customer questions. • Maintain deep knowledge of assigned customer accounts, needs, usage, and renewal dates leading up to customer renewals. • Maintain a growth mindset, a culture of optimism, and a constant appreciation for our law firm clients. • Be a steward of our brand, and an advocate for our law firm customers’ needs. Work collaboratively across-depts (product, design, engineering) to ensure we constantly improve based on customer feedback.