Autodesk

How the world gets designed and made. #MakeAnything

Business Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

California + 2 moreAll locations: California, Colorado, Oregon

Posted

9 days ago

Salary

$72K - $128.3K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Own the post-sale customer relationship for an assigned portfolio of customers • Drive measurable ROI by aligning Autodesk solutions to customers’ business objectives and industry-specific challenges • Co-create and execute Customer Success Plans that define success criteria, adoption milestones, and value realization outcomes • Establish success metrics and track progress through regular business reviews and strategic planning sessions • Monitor product usage, customer health signals, and engagement data — leveraging Customer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk and identify growth opportunities • Identify and support at-risk accounts through targeted adoption and enablement strategies • Document and articulate customer value realization through business cases and success stories • Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth • Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

Job Requirements

  • Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles
  • Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes
  • Experience building mutual success plans, business cases, or documented account strategies
  • Experience working with complex organizations managing multiple priorities and stakeholders
  • Strong executive-level communication and presentation skills
  • Customer-first mindset with high emotional intelligence
  • Ability to prioritize and manage multiple complex accounts simultaneously
  • Proven ability to collaborate across internal and external stakeholders

Benefits

  • From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.

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