• Lead high-impact customer training engagements during implementation and beyond, ensuring rapid time-to-value and sustained product adoption. • Design and evolve outcome-driven learning programs grounded in adult learning principles, creating engaging and effective learning experiences for both customer and internal audiences. • Deliver interactive live and virtual sessions, including paid training packages, workshops, webinars, and internal product education programs. • Translate complex product functionality into structured learning journeys tailored to different roles, use cases, and levels of expertise. • Partner cross-functionally with Implementation, Customer Success, Product, Product Marketing, and Revenue teams to align training with adoption, retention, and revenue goals. • Analyze feedback, adoption metrics, and performance data to continuously improve curriculum, scalability, and enablement effectiveness. • Contribute to the development of a scalable customer education strategy, building frameworks and resources that support long-term growth and internal readiness.