Empowering a Modern Digital Government.
Technical Support Representative
Location
United States
Posted
7 days ago
Salary
Not specified
Job Description
Job Requirements
- Strong client communication skills, exhibits patience and grace in high stress (e.g system down) situations to de-escalate to chart a path towards resolution.
- 1 year experience providing technical support for cloud-based software or services.
- Able to convey complex technical issues to other experts, as well as technical novices.
- You’ve used ticketing systems such as Zendesk, JIRA, Salesforce or other.
- You have a technical degree in Computer Science or equivalent experience (2+ yrs.).
- Good to have but not mandatory if:
- You have relational database experience (MSSQL & PostgreSQL preferred).
- You have experience with administering windows desktops, servers and embedded systems.
- You have enterprise SaaS or web-hosted software knowledge.
- You have experience with streaming/video playback.
- You have experience with Github, CI / CD, software deployment.
Benefits
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- We bring in special guests from time to time to discuss issues that impact our employee population
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