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Role Description

The primary focus of this position is to effectively support volunteers (Bigs) OR families (Youth and their Caregivers) in all aspects of their mentoring experience in the Community Based program.

• Match youth with a caring adult mentor who they will meet with 2-4 times per month engaging in low-cost activities.
• Communicate consistently with either the Big or the Little and their caregiver through calls, emails, texts, or in-person meetings.
• Support coaching, youth development principles, youth safety, and conflict management to ensure the relationship is safe, supportive, and intentional.
• Spend the majority of time in outreach and communication with their caseload.
• Support and staff BBBS program events throughout the year to meet with participants.

Qualifications

• Bachelor’s degree in social services or related field, or a combination of experience in social work, counseling, social services, child development, or other related fields.
• At least 1 year of experience in assessment writing, case management and/or relationship development.
• Understanding of youth development and working with adult learners (if applying to work with volunteer participants).
• Understanding of youth development, family dynamics, and trauma-informed care (if applying to work with family participants).
• Goal-oriented, with a strong commitment to quality and results.

Requirements

• Ability to efficiently organize tasks, manage multiple priorities, and maintain a structured approach to work.
• Excellent customer service and interpersonal skills.
• Possesses strong conflict resolution skills.
• Knowledge of mandated reporting guidelines.
• Experience with handling confidential and sensitive information.
• Experience working with Salesforce CRM, highly preferred.
• Must be available to work nights and weekends; willingness to schedule around participant availability.

Benefits

• This role does not include eligibility for health benefits, including medical, dental, and vision coverage.

Company Description

Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties.

• Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors.
• Mission: Create and support mentoring relationships that ignite the power and promise of youth.
• Values: Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement.
• Justice, equity, diversity, and inclusion (JEDI) are integral to our mission and values at BBBS.