• Engage with clients to understand and document their business processes, needs, and objectives related to field service operations. • Analyze and translate business requirements into functional specifications for FSM solutions. • Conduct gap analyses to identify areas where current systems fall short of client needs. • Collaborate with technical teams to design FSM solutions that align with client requirements and industry best practices. • Assist in configuring and customizing FSM tools, particularly OverIT's platform, to meet specific client needs. • Develop and execute test plans to ensure solutions meet specified requirements and quality standards. • Serve as a liaison between clients, project managers, and technical teams to ensure clear communication and alignment throughout the project lifecycle. • Facilitate workshops and meetings to gather requirements, present solutions, and obtain stakeholder buy-in. • Prepare and deliver presentations and reports to clients and internal stakeholders. • Identify opportunities to enhance client business processes through the effective use of FSM solutions. • Recommend best practices and innovative solutions to improve field service operations and efficiency. • Monitor solution performance and suggest enhancements based on data analysis and client feedback. • Develop training materials and conduct training sessions for clients to ensure successful adoption of FSM solutions. • Provide ongoing support to clients post-implementation to address issues and optimize solution usage.