Unison

We power the business of government.

Customer Support Consultant

Customer SupportCustomer SupportFull TimeRemoteTeam 201-500Since 1984H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

9 days ago

Salary

Not specified

No structured requirement data.

Job Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves supporting PRISM users across various government agencies.

  • Work with clients to provide a broad range of implementation and integration tasks including requirements analysis, business process analysis, system configuration, testing, training, and post-implementation support
  • Help drive successful operation of Unison’s product suite by delivering high quality advisory and support services to government contractors
  • Ensure assigned tasks are performed on target, on time, and on budget, and that client personnel appreciate the value of the work performed
  • Understand client’s business objectives and help clients achieve their goals
  • Interaction with senior client leadership to define project goals, execute against plan and manage issues and risks

Consultants are continuously challenged through client projects and build skills towards a fulfilling career. All consultants receive product and federal acquisition training and receive career development guidance from experienced professionals. Employees also enjoy an attractive and competitive benefits package.

Qualifications

  • Professional experience with one or more of the following:
  • Prior consulting/training experience, preferably with a top consulting firm
  • Possesses superior client relationship skills
  • Exceptional written and verbal communications skills
  • Self-starter, quick learner, and team player
  • Proficient in the basics of Microsoft Excel, PowerPoint and Word
  • BA or BS degree in a related field or equivalent experience
  • Business experience in government contractor functions such as proposal management, contract management and/or procurement is preferable
  • Washington DC Metropolitan area

Requirements

  • Applicants may need to be the subject of a security investigation and may need to meet eligibility requirements for access to classified information, to include U.S. Citizenship.

Compensation

  • Base Salary: $60,000 - $75,000
  • Final compensation will depend on factors such as geographic location, experience, and qualifications.

In-Person Interview

  • Our hiring process requires one in-person meeting, typically the final interview. Travel and accommodations will be provided.

Remote Work

  • On-site working requirements vary.

Why Join Unison

Unison has pioneered the creation of innovative software for federal agencies, program offices, and government contractors worldwide. We believe that there is power in moving in unison. Our culture and values reflect this belief and are central to achieving our mission of powering the business of government. Rather than chasing short-lived tech trends, Unison delivers proven software that simplifies the complexities of federal business. Our technology combines innovative thinking with precise federal know-how, addressing critical details others overlook. Designed with purpose and engineered to endure, our software provides consistent performance, allowing federal agencies and contractors to stay focused on their missions.

Equal Employment Opportunity

Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws.

Job Requirements

  • Professional experience with one or more of the following:
  • Prior consulting/training experience, preferably with a top consulting firm
  • Possesses superior client relationship skills
  • Exceptional written and verbal communications skills
  • Self-starter, quick learner, and team player
  • Proficient in the basics of Microsoft Excel, PowerPoint and Word
  • BA or BS degree in a related field or equivalent experience
  • Business experience in government contractor functions such as proposal management, contract management and/or procurement is preferable
  • Washington DC Metropolitan area
  • Applicants may need to be the subject of a security investigation and may need to meet eligibility requirements for access to classified information, to include U.S. Citizenship.
  • Compensation
  • Base Salary: $60,000 - $75,000
  • Final compensation will depend on factors such as geographic location, experience, and qualifications.
  • In-Person Interview
  • Our hiring process requires one in-person meeting, typically the final interview. Travel and accommodations will be provided.
  • Remote Work
  • On-site working requirements vary.
  • Why Join Unison
  • Unison has pioneered the creation of innovative software for federal agencies, program offices, and government contractors worldwide. We believe that there is power in moving in unison. Our culture and values reflect this belief and are central to achieving our mission of powering the business of government. Rather than chasing short-lived tech trends, Unison delivers proven software that simplifies the complexities of federal business. Our technology combines innovative thinking with precise federal know-how, addressing critical details others overlook. Designed with purpose and engineered to endure, our software provides consistent performance, allowing federal agencies and contractors to stay focused on their missions.
  • Equal Employment Opportunity
  • Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws.

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