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Role Description

The Vendor Analyst plays a crucial role overseeing partner relationships. This position involves managing 3rd party partner relationship(s), ensuring a seamless and open line of communication/exchange of information, and contributing to the optimization of the operation workflows within the organization.

• Develop and nurture strong relationships with vendor(s) to facilitate effective communications, collaboration, and alignments with operational goals.
• Serve as primary POC for general partner inquiries, issues, and escalations – ensuring timely resolutions.
• Monitor partner performance metrics / KPIs.
• Collaborate with cross-functional teams to address performance gaps and/or make recommendation to senior leadership for any corrective items.
• Assist partner with the onboarding/offboarding of new personal (profile set up, scheduling, etc).
• Collect, analyze, and interpret vendor-related data, including performance metrics.
• Review daily reports and dashboard to provide insight into partner performance – helping to identify opportunities for process/operational improvement.
• Maintain accurate and up-to-date records of partner interactions, communications, and performance data.

Qualifications

• Bachelors degree or equivalent professional experience
• 3 years of experience in vendor coordination, operations support, account management, or related analytical role
• Strong analytical skills with the ability to work with data and generate meaningful insights
• Excellent communication skills, both verbal and written
• Detail-oriented mindset and a commitment to accuracy in all tasks
• Proficiency in Microsoft Excel
• Ability to prioritize tasks, meet deadlines, and adapt to changing priorities as needed
• Problem solving skills to address issues and recommend process improvements
• Ability to travel up to 10% (domestic and international); valid passport required
• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.

Requirements

• Compensation Information: The salary for this position is $70,000 - $80,500 annually.

Benefits

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday