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Role Description

The Client Services Associate supports the delivery of high-quality, customer-centric service across Capital Relocation Services’ client portfolio. This role provides administrative, reporting, and project coordination support to ensure timely, accurate, and compliant service aligned with GSA requirements, client expectations, and internal CRS processes. The Associate enhances team efficiency through effective communication, knowledge sharing, and cross-functional collaboration, contributing to continuous improvement and consistent service excellence.

• Deliver timely, accurate, and customer-focused responses to inquiries and service requests from clients, transferees, GSA personnel, suppliers, and internal stakeholders.
• Ensure efficient resolution of customer inquiries, requests, and complaints, with appropriate follow-up to maintain service and quality standards.
• Serve as an advocate for clients and transferees when coordinating with internal service teams.
• Support new client transitions and implementation activities.
• Maintain full compliance with Capital Views processes, procedures, and key data-tracking requirements.
• Assist in coordinating internal and external reporting, including GSA-required deliverables.
• Manage scheduling and coordination for client meetings, communications, and related activities.
• Provide administrative, analytical, and project support to Client Services leadership, including the SVP – Client Development and Director, Client Analytics Solutions.
• Monitor customer requests, feedback, and trends to support continuous service improvements.
• Identify process enhancement opportunities and collaborate with leadership on approved solutions.
• Contribute to consistent knowledge sharing, standardization of best practices, and process alignment across the organization.
• Support system maintenance and process updates in collaboration with Client Services leadership.
• Maintain effective working relationships with colleagues, clients, partners, and supplier personnel.
• Participate actively in team initiatives, cross-functional collaboration, and improvement-focused work practices.
• Support the overall management and coordination of Client Services operations as needed.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Minimum 3 years of relevant work experience in customer service, client support, or administrative operations.
• Strong written and verbal communication skills.
• Demonstrated ability to prioritize workloads and manage competing deadlines.
• Skilled in handling challenging customers and conflict resolution.
• Ability to work independently and adapt to fast-paced, high-pressure environments.
• Strong problem-solving and solution-development abilities.
• Ability to build effective relationships at all levels of the organization.
• Solid understanding of technology, including effective use of AI tools and standard business applications.

Requirements

• Commitment to delivering exceptional customer service.
• Alignment with the mission and core values of Capital Relocation Services.
• Self-motivated, proactive, and solutions-oriented with a strong sense of initiative.
• Positive “can-do” attitude with flexibility to support evolving business needs.

Benefits

• World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k).
• Recruitment and customer referral bonuses.
• Company-paid life insurance and accidental death benefits.
• Voluntary protection programs for employees and their families.
• Service recognition programs.
• Safety & performance bonuses.
• Tuition reimbursement and student loan repayment assistance.
• Discounted membership @ Gold’s Gyms (corporate locations) nationwide.
• Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families.
• Medical and Dependent Care Flexible Spending Accounts (FSAs).
• Health Savings Account (HSA) with employer matching contribution.