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Role Description

The Senior Client Manager has overall accountability for all aspects of delivery and account management for their aligned client portfolio. Responsible for leveraging cross-functional area leadership to ensure exceptional business results are delivered. The Senior Client Manager guides the direction of the client decision making process beginning at implementation and throughout the relationship.

• Managing new client implementation, ongoing client management, contract adherence and renewals, and relationship expansion opportunities.
• Serving as the primary client contact is accountable for the client/partner relationship, representing all aspects of the Alight Retiree Health solution.
• Being an advocate and connector of capabilities, support, and/or services for clients.
• Being the subject matter expert in Group Benefit Delivery standards and individual Marketplace (Affordable Care Act and Medicare).
• Leveraging this expertise to guide client and internal decisions, ensuring optimal client and retiree satisfaction.
• Persuading, motivating, and inspiring action toward desired outcomes.
• Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention.
• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders.
• Acting as a change agent and seeking out and pursuing new ideas for continuous improvement.
• Tracking and managing daily tactical issues.
• Ensuring customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk.

Qualifications

• 3-5+ years of client relationship management with project management experience/exposure managing multifaceted projects and teams, including on-site and virtual management.
• Have Individual (pre-Medicare and Medicare) industry experience.
• Operate with intermediate knowledge of Individual (pre-Medicare and Medicare) business, including products and services, operations, and delivery.
• Be currently licensed in your state to sell Health Insurance, or able to attain the license within 6 months of being hired.
• Have excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and Key Client/Broker contacts.
• Possess individual Insurance compliance and regulatory and legislative industry knowledge.
• Have experience in HR services, business management, Medicare, and healthcare.
• Display subject matter expertise of group health plan administration best practices.

Requirements

• Alight requires all virtual interviews to be conducted on video.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
• Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.