• Collaborate with all agency teams to establish effective project and staffing plans, forecast upcoming work and allocate resources • Work as liaison/communications hub between all Agency team members and agency partners who may touch an assigned account/project • Ensure that proper forecasting is being done for all projects on assigned account(s) • Manage effective, efficient workflow of all projects on assigned accounts • Develop timelines and advises on estimates; manages projects to remain on time and budget; flags timing and budget concerns to course correct early on in process • Work with Creative Services Manager to manage and plan creative resources • Work with Business Leadership partners to create and manage estimates and budgets • Communicate openly and constructively with all departments, providing continuous status updates • Take ownership of and enforces agency processes by providing meaningful feedback to all teams • Analyze and recommend process improvements to enhance efficiency, including systems and/or software recommendations • Tactful, yet assertive communication style; able to foster positive relationships with agency teams • Provides meaningful performance input for other employees in all departments • Maintains a high-level attention to detail • Seeks out additional opportunities to expand experience and cultivate expertise • Performs other duties as assigned