• Own and lead end-to-end onboarding for high-value, complex, or strategic accounts, managing multiple concurrent implementations with minimal oversight. • Serve as a strategic partner and trusted advisor to senior client stakeholders, aligning onboarding outcomes to customer business goals and long-term success. • Define project scope, timelines, and success criteria; proactively collaborate with Sales, Customer Success, and other internal teams prior to kick-off to ensure seamless handoffs and clear expectations. • Identify risks early, lead escalations, and drive resolution of onboarding challenges, coordinating across internal teams as needed. • Act as a Comply product and onboarding subject-matter expert, advising both customers and internal teams on best practices and platform capabilities. • Monitor, analyze, and report on onboarding progress, trends, and outcomes; provide insights and recommendations to leadership and cross-functional partners. • Deliver tailored onboarding and advanced platform training for customers based on their specific workflows and maturity. • Ensure a smooth, high-quality transition of customers to the Customer Success team, including documentation, handoff meetings, and success planning. • Mentor and support Onboarding Managers by sharing best practices, providing guidance on complex accounts, and contributing to team enablement. • Drive continuous improvement initiatives, including onboarding processes, tools, templates, and customer experience enhancements. • Use GuideCX to manage onboarding workflows, while helping refine how the team leverages onboarding technology at scale. • Partner on special projects and cross-functional initiatives that improve onboarding efficiency, scalability, and customer satisfaction.