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Role Description

This role involves strategic client leadership where you own million dollar relationships and drive retention that determines the agency's future.

• Own every major client relationship end to end.
• Run regular strategy calls with founders doing 7 and 8 figures monthly.
• Build retention roadmaps that keep clients locked in for years.
• Generate AB testing ideas that move revenue needles by hundreds of thousands.
• Brief Klaviyo managers on dedicated flows and campaigns for each brand.
• Handle 99% of client communication. Clients talk to you, not the team.
• Onboard new million dollar accounts with kickoff calls and goal alignment.
• Drive weekly revenue strategy for key clients using performance data.
• Plan monthly promotional calendars that maximize seasonal revenue.
• Analyze copy and creative for campaigns that generate massive returns.
• Evaluate new tools and apps that could 10x client results.
• Work directly with the PM and the team to execute at agency speed.

Qualifications

• Proven client facing experience as CSM, account manager, or similar role.
• Solid understanding of email marketing and ecommerce fundamentals.
• Copywriting background is non negotiable. You review and critique copy with confidence.
• Organized and structured. You manage large portfolios without dropping anything.
• Proactive by default. Clients never chase you, you chase results for them.
• Impeccable spoken and written English. All clients are US based high performers.
• Available from 4 PM CET or 9 AM EST depending on your timezone.
• Huge plus if you have agency experience working with premium DTC brands.

Requirements

• If you need to be managed or told what to do, this is not for you.
• If you have no background in email marketing or copywriting, this is not for you.
• If you treat clients as tickets rather than relationships, this is not for you.
• If you're a generalist looking for variety, this is not for you.
• If you can't handle pressure from million dollar accounts, this is not for you.
• If you need corporate structure and slow decision making, this is not for you.

Benefits

• Competitive pay based on your region and experience, plus bonus commission.

Company Description

Our client is one of the fastest growing email marketing agencies in Europe, targeting $1.5M next year.