• Sourcing potential medical providers and evaluating their fit based on care quality, service speed, and operational reliability • Building and managing relationships with providers, explaining TopDog's standards and expectations with clarity and confidence • Managing the provider portfolio, tracking performance, spotting trends, and addressing issues proactively • Holding providers accountable to clear performance standards while maintaining collaborative, respectful relationships • Working closely with law firm operations to ensure providers are delivering quality care and responsive service • Identifying operational bottlenecks and inefficiencies, then working cross functionally to implement improvements • Identifying opportunities to improve systems, processes, or outcomes—not just following existing playbooks